Position Overview
The Technology Specialist will serve as the primary technology resource and administrator for the team. They will maintain an understanding of all technology platforms used by the team, and how these systems integrate for functionality and efficiency. They will also manage the website, updating content and troubleshooting as needed.
The Technology Specialist will work under the direction of Dr. Andrew Kaufman and preserve his ideals. They will work collaboratively with the Marketing Director and Project Manager to implement technical initiatives for various projects and marketing efforts.
This is a full-time, virtual position for an inspired individual, driven to take a hands-on role in the growth of the business. Applicants must have direct experience with an e-Commerce platform (WooCommerce is preferred) and in facilitating digital and hard goods, subscriptions, and membership products. Proficiency in CSS with a focus on mobile-first design is preferred. Knowledge of Kajabi, Stripe, and Klaviyo are a plus.
Responsibilities
- Serve as administrator for all technical applications, providing technical support to team members utilizing various systems
- Troubleshoot and resolve technical issues with timely identification, quick resolution, and goal of future prevention
- Supervise technical infrastructure to ensure functionality and efficiency
- Modify website(s) current and future content, while maintaining a consumer-focused outlook
- Build and design landing pages and product pages in accordance with project timelines
- Maintain Stripe payment gateway and associated plug-ins, including troubleshooting and responding to urgent situations
- Collaborate with Customer Service and Product Fulfillment managers to identify and resolve any technical errors in customer orders and payment
- Generate reporting on e-commerce KPIs (sales, conversion rates, trends, etc.) and present analysis to inform strategy and decision-making
- Serve as technical administrator for Zoom live webinars and similar virtual events
- Lead development projects, such as website redesign, including liaise with specialists and external partners, manage migration of content, etc.
Applications for this position have closed.
